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Employee Technology Access

Employees involved in supporting, enrolling, and advising students of Concordia Online Education may need different tools based on their function with the partnership. This article will index all the articles containing processes, procedures, or help articles related to supporting students and faculty.


Requesting Access to COEdu Resources

This is the first step to supporting students. If you are missing access to systems in any of the partner schools, please review this article and make sure you have been set up with the appropriate access.

Terminating Access to COEdu Resources

This article discusses the process if you need to request closure of access to resources of the partner schools.


Connecting to Virtual Desktops

For security and access purposes, you may be required to establish a virtual connection to a computer on each institution network. These are commonly used for accessing Banner and network drives. While this may be tricky to keep track of, you can review the information on how to connect to a virtual desktop for each institution by following the steps below:

Portland

Nebraska

New York



Connecting to Banner

Once you have your accounts and are connected to a virtual desktop, you may need to do work in Banner. Please review the articles below for accessing Banner by each institution:

Portland

Nebraska

New York



Support

If you are having any technical issues with the above systems or other systems related to the support of COEdu, please do not reach out directly to the respective help desk of each institution. If you need technical assistance, please email support@concordianonline.org . Staff there will be able to assist you with your questions and reach out to the institution specific help desks if the tools support has will not resolve your issue.